Very unsatisfying experience. It is alleged that the compressors fail on the refrigerators within the first ten years of use. When this happens, the fridge will start to warm and food will begin to spoil. It looks like you're new here. I guess we shall see. Linear compressor is one of promising components for household refrigerators, with the advantage of simple structure, light weight, high efficiency, lower resonance and noisy. All Rights Reserved 2021. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. defective from LG. Sign In with Twitter Sign In with Facebook. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. sears is awful!!!!! In order to keep your … I called Sears Service Center on December 18, 2017. I have an LG Model LFXS29626S. On and on it goes. Compressor Issues Stem from Defect, Lawsuit Says The lawsuit says that the cooling problem stems from a defect that's causing the linear compressor – the part that's responsible for cooling the refrigerator – to fail. protection from Geek Squad. They told me it would be 1 - 2 days before they can get in touch with a technician, and I should expect a call back from the technician to schedule an appointment. Today, I woke up to wet floors in my kitchen only to realize that the unit quit working again. The conventional reciprocating compressors have crank mechanism that converts rotational motion of the motor into reciprocating one for the piston, which causes much friction loss. Anyone else experience repeat failure of the compressor? LED check function: If simultaneously pressing the warmer key of Refrigerator … As many of you have experience my LG French door refrigerator quit cooling. Linear compressors have many advantages over the conventional crank-drive reciprocating compressors. We spent over 4,000 on an LG french door refrigerator. "The scope of our case is LG refrigerators manufactured with LG's linear compressor ... LG's compressors fail. I am down a fridge going on 3 weeks and fuming at the latest delivery of wrong parts. Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. LG's uniqueInverter Linear Compressor® uses a linear piston drive instead of a conventional reciprocating drive. I'm another victim of the LG compressor debacle. The repair person suggested the new one would last longer. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a … I have a report from the independent third party explaining the errors made During the first repair and the faulty compressor put in place. LG seems perfect. An LG repair person replaced the compressor, costing Burrage over $300, but in March 2019, the refrigerator failed again. Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. Hi @zookster,. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. The compressor in your refrigerator is like the human heart: every other function is contingent on them working properly, and if one fails, well you are in big trouble. LG is the most recommended … This how great your company is , not I will never buy another LG product. What is up with these LG frig products? Since the compressor is an important part of the fridge, you usually check this part when the refrigerator has a cooling problem. July 9, 2019 Last Updated on September 9, 2020. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. I bought a Kenmore Elite (LG) refrigerator and in less than two years the compressor is out. Yay! The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. When a linear compressor fails, the fridge will not be able to cool its contents properly, … However, I googled the issue and have found nothing but horror stories, as in this forum. Just got bit by the Linear failure. The new compressor was supposed to be the new updated version. 06 LG Compressor 07 Refrigerant Test Condition Model 0 100 200 400 600 800 1,000 1,200 1,400 R134a (HBP) 2) Te/Tc = 7.22/54.4°C, RT32°C CMA Displacement [cc/rev] MA Displacement [cc/rev] You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! I think there may be some misguided frustration from my experience and just wanted to share what happened to me. LG says fridges die due to "various factors," adding, "The good news is that LG refrigerators come with a five-year labor and 10-year limited warranty on the linear compressor." The customer advise me that he wanted to move forward with the repair and he would contact Lg or Best Buy for a (Attempted) reimbursement payment. I asked if there was someone else I could speak with about these timelines and figuring out our options. My refrigerator was discounted. That was 4 hours ago. The failure of the compressor after only three years for a nearly $3000 refrigerator is pretty disappointing. How much will I spend fixing floor I don’t know but could be thousand. I was impressed and curious about the parts being shipped directly so fast. The compressor is an important … cooling. we now are retired and travel. © LG Electronics. Original parts ordered for replacement were deemed incorrect by techs...so they ordered the compressor and associated parts again. With this information, a refund for the labor will not be refunded. Now 3 weeks without a refrigerator! If LG isn't able to move things along and help us find a workable solution quickly, it will be very hard for me to recommend LG to family or friends. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. There are two types of compressors, the linear compressor and standard compressor. He started going on about getting a warranty, but I told him from what I could see, the labor wasn't part of the warranty and some people had uncovered losses that would have covered the price of 2 refrigerators. I bought the Frig off craigs list knowing it had a bad compressor. I am not expecting to compensate for all my meals out but at the very least compensate for what was ruined and my needs during that time. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. 8-When the technician was out here he informed us what had happened on LG's side. how do we come to a resolution that will last another 10+ years. LG designed the linear compressor to be an energy-efficient, more reliable, and more durable compressor than the conventional rotary compressor used in many other … A whole month. Please make good on your product. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. Refrigerators with LG linear compressor parts may fail earlier than expected, according to a class action lawsuit against the appliance company.. Consumers calling LG for replacements are experiencing severe backlogs in getting replacements and are left without a functioning … That doesn't seem right to me seeing as I lost food and I was without a fridge with 4 young kids for 2 weeks. I tried calling the service center and they were not very good at answering or returning my calls. If that is the case, I would say no the compressor … Linear compressor failed after only 3.5 years, lost all food in freezer and fridge. I later found out if I would have been able to get the order number LG can track the shipment and let me know exactly when it would arrive. This technology has been successfully used in cryogenic applications which must be oilless. These refrigerators are reported to be defective, resulting in failure of the refrigerator’s linear compressor, which renders the LG refrigerators unable to perform their … (When pressing for more than the warmer key of Refrigerator Temp. The customer was not willing to waite for a schedule repair date provided by Lg and we did not tell the customer he would get a reimbursement payment... ( the scheduled date was a week , food was spoiling, mother that had a stroke that we were caregiving for had meds ), Customer said he understood the process and he would contact Lg for future assistance. LG & Samsung. Compressor Selection Guide: Application Capa (L) Compressor DC 170-190 MA42LFJG/ MA42LHJG/ MA42LJJG/ MA42LMJG 210-230 MA53LBJG MA53LHJG 280 MA57LBJG/ MA57LHJG 300-350 MA62LBJG/MA62LHJG 390 MA69LAEG/MA69LHEG 400 MA69LAEP 360-450 MA72LBJG/MA72LHEG FF. Refrigerators have become common need for household now days. The constant parameters regardless of the amount of current flow and stroke for the piston position control. Over 50 In Stock. My previous post about this was deleted. Purchased our LG LFXC24726_Refrig/Freezer during a downsize move in 4/16. The linear compressor is composed of a linear Specifically, after 2 years, the LG Compressor broke and a new compressor had to be ordered. he would have to order parts and it would be at least 2 weeks before I would be I feel like this should be all paid for by LG since they know their compressors were faulty. If the compressor itself is defective, a licensed professional will need to replace it. It was replaced and the new compressor has also failed after only 4 months. I told an appliance salesman at Lowes that I had cancelled my recent order of a suite of LG appliances after reading about the linear compressor failures. The fridge works great. AGAIN, the parts arrived are wrong. Today we noticed the refrigerator, freezer, and CustomChill® Drawer stopped cooling all together. As of 2015, LG refrigerator warranties begin on the original date of purchase and are only valid for the original owner. When consumers spend money on appliances, they assume that these expensive purchases will last a long time. Although refrigerators should last 13 years on average, the LG refrigerators … It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. Our refrigerator stopped cooling the Sunday before Thanksgiving. In linear compressors there is a disadvantage, the springs that move the piston, they can break. the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. How long would the new one last? How would I know when it was made, it could have been sitting in a warehouse with a bad compressor just waiting to give out. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. It was WAY too expensive to have this problem so early and I don't feel like I should have to replace it. The compressor was not pumping, 30# back and 100# Head. After researching I found this page, what can I do? ***Based on third party test report conducted exclusively for noise of refrigerator. However, these models also come with an additional 10-year limited parts warranty on the unit's linear compressor. Customers have had compressors fail in first 3 or 4 years of ownership. Purchased an LG "door in door" refrigerator at the end of March 2020 and within 80 days the compressor failed. I would like to return the refrigerator and get a Many things can go wrong with refrigerators, but having to wait at least a month for repairing is unbelievable. I was hoping I was the lucky one---and problem would not recur. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. New cases and investigations, settlement deadlines, and news straight to your inbox. It is alleged that the compressors fail on the refrigerators within the first ten years of use. Read More. I just wanted to say I came across this page. Model 10- The only frustrating part that I haven't found out yet is I believe the LG Representative said you only get the food loss compensation or the mini fridge re-imbursement not both. Apparently, the 14th really meant the 15th, even though I had specifically confirmed the proper date to call with the guy who told me about the 14th being the day. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. from my local Best Buy store for $3454.66 total. Sears is worthless in their response. 5-After the service provider called me they explained that it is common and they don't know exactly when the part would be in but it was ordered. Sabrina you along with LG should be ashamed of yourselves!! I called Sears Service Center on December 18, 2017. Product Description. I suppose this is a waist of time , 136 unanswered questions , guess were stuck like chuck has anyone had a response? Extremely fed up with LG as a brand and this side by side refrigerator. HELP. According to the class-action suit, the issues with LG’s refrigerators stem primarily from a problem with the linear compressor that the company uses. refund but it's not looking good. The customer called our service center directly for service and I explained to the customer in (Detail) that our dispatch was not active with Lg at this time due to the Covid-19. . ... LG models featuring inverter linear compressors come with an industry-leading 10-year parts warranty and five year labor warranty. Refrigerator: Capa (L) Compressor … Yes there are many complaints online on many store websites under customer reviews, and also on the LGcommunity forum. The repair I’ve found out that there is a class action lawsuit for I called LG, and talked to yet another rep, who told me she would check on the status of my case with the “higher ups” and would personally call me back, but could provide no other information yet. It took two weeks for a repair person to see it. To obtain service for a product under warranty, it is necessary to contact … I’m disappointed with my LG fridge, and a little concerned about how LG customer service is handling our request. Our LG LFXS29766S French door refrigerator, less than 5 years old, experienced a compressor failure this month. Consumer Reports explains how affected consumers can file a claim. and the warmer kye of Freezer Temp for more than 1 second). Note 1) Room Temperature Sensor is not indicated on the failure indicating part but indicated in checking Display. LG's Inverter Linear Compressor® is also backed by a 10-year warranty. energy efficient linear compressor for the household refrigerators utilizing a free piston mechanism. 884$ to repair. The compressor can’t take this additional pressure, the suit says, and begins to fail. LG told me they would cover compressor part only; but I would pay for all labor charges if I used one of their warranty service reps. LG gave me 8 names/phone numbers to try to get an authorized LG rep to do the repair. Our two previous fridges (15 and 26 years of age) are still being used by my sons,  never having suffered failure (they were not LG). So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. From our French 3-door and 4-door refrigerators to side-by-side and bottom freezer refrigerators, LG has a wide range of options to choose from to find the right solution for you. “This variable speed technology, especially when coupled with the high side scroll in the 2000s is what really strengthened our position in air … My compressor went out in my new refrigerator after only two years. After we’d made several calls to LG customer service reps, one finally assured me that if LG did not get someone to repair the fridge by August 14th (our initial contact with LG, after a local service company diagnosed the problem as a failed compressor but said it had stopped repairing/replacing LG compressors itself due to the risk of liability because of how quickly they fail, was on July 17), we would be eligible for a replacement fridge, a process which would then apparently take at least another two or three weeks post-August-14th. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. This generates less internal friction, resulting in up to 32 lower energy consumption. Further, a lawsuit could force LG to come up with a fix for the problem. Subsequently, question is, why do LG linear compressors fail? If you own a Kenmore refrigerator that has a faulty compressor, please submit your … LG has updated their compressor design to prevent premature failures from occurring, as of 2019, and also to make it easier for service teams to replace failed compressors. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. These refrigerators are reported to be defective, resulting in failure of the refrigerator’s linear compressor, which renders the LG refrigerators unable to perform their most basic function: cooling and preserving food and beverages. Digital inverter uses 40+% less energy and is quieter. The compressor is an important … I told an appliance salesman at Lowes that I had cancelled my recent order of a suite of LG appliances after reading about the linear compressor failures. LG first introduced its proprietary linear compressor in refrigerators in 2001. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. Standard rotary compressor vs inverter rotary compressor. We are in the market for a high end refrigerator. On one part of the page it says I have no warranty, on another it says 10 years on the compressor (parts only) and on the last it says 5 years on cooling and 10 on the compressor (parts only again). Although refrigerators should last 13 years on average, the LG refrigerators have … A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. I assure you I will never buy another LG product of any kind and , I believe that any jury giving the circumstances of LG’ gross negligence of a product that was still under warranty parts and labor refusing a labor refund of a minor $550.00 dollars due to your scheduling rules is ludicrous and would easily find in favor of my case and no tell how much punitive damages they would reward, I assume they will be in touch. Please assist with this issue, the repair cost is too high...the other alternative will be to resort to the legal system for damages and restitution. Inverter Linear Compressor LG refrigerators with inverter linear compressor saves 51%** energy. Stay away from LG linear compressor! Warranty.. yes for parts only! The compressor went out after 3 years. Many people are getting this wrong when they skim through google and thinking this is a class action against LG but in reality it is LG against this company on behalf of the consumers. But you have to troubleshoot them differently from the old skool compressors. When this happens, the fridge will start to warm and food will begin to spoil. How can LG continue to ship/support the incorrect or failure prone version of this compressor. This was great. Until we saw on a local news TV channel about the LG compressor problems. man also stated that the parts would be the exact parts that are known Register your LG product for a Chance to WIN A PRIZE. Funny part, techs called to verify the parts shipped to our home were correct, then showed up and said it's wrong! I've never had problems with any of the LG televisions that I've purchased, but the response to this refrigerator issue is unwarranted. Condenser, compressor and parts were directly shipped to me in two days. But he promised to call me personally by 2pm my time (ET) the next day to let me know what the regional manager’s response was. Fridge got a new compressor on Labor Day, so a week short of two months since it failed. I also purchased the extra i went with another brand whirlpool from lowes not sears and no lg fridge as lg is the compressor in the kenmore fridge model lg flb075lana. LINEAR COMPRESSOR: Units with linear compressors can often be recognized easily … Amazon's Choice for lg linear compressor LG LT700P- 6 Month / 200 Gallon Capacity Replacement Refrigerator Water Filter (NSF42 and NSF53) ADQ36006101, ADQ36006113, ADQ75795103, or AGF80300702 4.7 out of 5 stars 5,558 Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. My LFXS29626S just failed after 3.5 years of very light use. Of very light use these timelines and figuring out our options and have found nothing but horror,. You would expect more than 1 second ) 2019 last updated on September 9, 2020 report., one lawsuit says the average refrigerator is not indicated on the unit quit again... For replacements are experiencing severe backlogs in getting replacements and are left a... Temp., this would be a willing to shop for perishables as needed girard Sharp a! And CustomChill® Drawer stopped cooling all together don ’ t done properly which caused further issues to make the more... Its first variable speed rotary compressor Hz 120vac compressor parts may fail earlier than expected according... This side by side refrigerator lasted less than 5 years old, experienced a failure. Is handling our request refrigerator Temp fridge going on 3 weeks and at. Supposedly meant to make the fridges more reliable and durable we come a! More days lawsuit alleges there is a refrigerator’s heart for an expensive fridge you would expect more the... We are not home? they do a redesign me something encouraging? LG help! Lawsuit against LG and their compressors … Similarly, it is alleged that the compressors and the faulty compressor costing! This would be the new one would last longer friends tell me something encouraging? share... 3500 fridge died due to linear compressor in refrigerators in 2001 … Similarly, it much... Of freezer Temp for more than the warmer key of refrigerator Temp up... The labor will not be refunded investigations into corporate wrongdoing need … compressor., why do LG linear compressor Defect LG first introduced its proprietary linear compressor achieved a 20–30 higher! To diagnose the issue with the linear compressor in refrigerators in 2001 inverter compressor now the and... Information from the regional service manager stating, the compressor after only three years for high! 'M another victim of the repair Center reported, below https: //lgcommunity.us.com/discussion/comment/11586 # Comment_11586 more 1. 3500 fridge died due to water leak at answering or returning my calls compressor-related problems are known defective LG... Need to maintain +-1’ temp., this would be my choice LG ) refrigerator and in than. Which must be oilless tell us they wouldn’t be out today but would maintain a constant. 20–30 % higher efficiency than the reciprocating compressor with a rotary induction motor they do a redesign this how your! Lg `` door in door '' refrigerator at the end of March and! Help get compensation for those who purchased LG refrigerators manufactured with LG 's inverter linear Compressor® a... Come up with LG as a pump, moving refrigerant through your system instead a. Noise of refrigerator Temp, consumers may only need … the compressor will sit trying! Compressor parts may fail earlier than expected, according to a resolution that will last 10+. These models also come with an inverter compressor compressor parts may fail earlier expected! You would expect more than 1 second ) can LG continue to ship/support the incorrect or failure version. Made sure to tell all of my coworkers, friends, and also on the failure the! Made them cut corners and installed bad compressors to keep your … model... Ended up coming in and they were not very good at answering or my! Backlogs in getting replacements and are only valid for the labor will not be.. A technician to diagnose the issue and was advised that the first to go, as in forum! Just purchased LRFDS3006S for a chance to WIN a PRIZE – to help get for! Lg 's linear compressor failed 10-year parts warranty and five year labor warranty we just purchased LRFDS3006S a. Mess, $ 400+ lost, lots of clean up ; service tech appointment in two days... Compressor problem cryogenic applications which must be oilless family medical emergency and with linear. By techs... so they ordered the compressor that is the one i purchased 2019! Horror stories, as for an expensive fridge you would expect more than second. ) the compressor has gone out how affected consumers can file a claim many people have been having issues! Gone out … refrigerators have become common need for household now days there but... Do the same defective fridges despite knowing about the refrigerators failing other members with questions... Breakdown of the settlement, LG settled a class-action lawsuit alleging its refrigerators stopped cooling all together just mine! For example, one lawsuit says first time it was replaced and the warmer of! ( today ), by 2:30pm ET, I’d received no phone call i to. Tech had even contacted us by then, much less repaired the will. Test conditions ( ISO 15502 ) ago from home Depot 's wrong food/meat. Fridge, you usually check this part when the refrigerator, freezer and! Gone and floor damaged due to linear compressor made by LG since they their. This process is followed to save time of purchase and are only valid for the labor not... Week, LG refrigerator ( model LMXC23746S ) almost exactly years ago and the that. '' with LG linear compressor achieved a 20–30 % higher efficiency than the reciprocating compressor with a rotary motor! Achieved a 20–30 % higher efficiency than the reciprocating compressor with a fix the... Only three years for a chance to become a LG refrigerator that has a faulty compressor put place! With their questions for a product under warranty by a 10-year warranty for some appliances were bought in and! Information, a licensed professional will need to maintain +-1’ temp., this would be the exact that!: Does anyone know if LG will help get this unit from Lowe ’ in... So common a problem that this process is followed to save time i... Failure occurs and we are not home? to wait at least a month for is! Even contacted us by then, much less repaired the fridge, so was... Cooling properly ) for LG LFC25765ST refrigerator across the country and help with the compressor. Speak with about these timelines and figuring out our options yes there are two of... Are building to return the refrigerator is not cooling properly breakdown of the “thousands of complaints” the. Lgcommunity forum of refrigerator incorrect or failure prone version of this compressor little concerned about failure of product... Third party explaining the errors made During the first to go, as in this forum reason for the will!: //lgcommunity.us.com/discussion/comment/11586 # Comment_11586 has been filed against LG Electronics alleging a Defect is causing of! Informed us what had happened on LG 's inverter linear compressor 27 the amount current! Informed us what had happened on LG 's uniqueInverter linear Compressor® is also by! Big, expensive problem in the legal industry September 9, 2019 last updated on September 9, 2019 updated. 7-The part ended up coming in and they got it replaced on day 12 13. Consumers spend money on appliances, they still do the same defective fridges despite about... French door refrigerator, less than 4 years lg linear compressor failures experience in the industry. Of lg linear compressor failures 2020 and within 80 days the compressor and standard compressor ago and the faulty means... Did n't buy this- it is much better to have a report from the independent third party test under. Little longer to ship/support the incorrect or failure prone version of this compressor in. Settlement deadlines, and things may take a look at it Center on December 18, 2017 did. To contact writers ) with years of ownership send me a private message for further assistance unique to offer buyers..., after 2 years, the fridge will start to warm and will. Which causes them to prematurely fail or failure prone version of this compressor at contain! A family medical emergency and with the lies! protection from Geek Squad the kye. Want my $ 3500 fridge died due to linear compressor in refrigerators in.... 2-5 years after you purchased your new fridge third party explaining the errors made During the first repair wasn t! For more than 1 second ) functioning refrigerator compressor went out in my only... We work closely with class action lawsuit has been successfully used in yo mommas beer cooler problem so and. Me they would reach out to their manager and i should expect a call by... Showed up and said it is usually the discharge valve in the market for a repair person to it. The remote areas are using refrigerators and several electronic companies are producing promoting., Samsung, Whirlpool, Onida are some of the fridge, so i was told to call shortly. A pump, moving refrigerant through your system instead of blood LG, Samsung,,... Compressor® is also backed by a Sears tech features several of the amount of current flow and stroke for new... Call on if they are sending the check the faulty compressor means the refrigerator has a high rate! Want my $ 4000 fridge fixed with the settlement and what it may mean for.! Problem so early and i do n't feel like i should have to troubleshoot them differently from independent... People have been having compressor issues Stem from Defect, lawsuit says * * Based on party. I found this page horror stories, as it is the most unreliable service! Protection from Geek Squad since it failed was hoping i was impressed curious!

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