Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Download the Passenger Charter Refund Form here. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. Saturday - 05:38 to 00:21. Where can I find out about train times and fares? Win a Family Ticket to Southport Pleasureland! var fyear = dateObj.getYear() Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). Got a query about your Merseyrail journey? merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by If you don't return it straight away, an administration fee may be charged. The origin or destination station must be a gated station. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. There is also a ticket machine available. var date = dateObj.getDate() "If the machine isn't working or there isn't one, how are you supposed to print one out? Season tickets can be refunded but are not calculated on a pro-rata basis. You can also check the accessibility of any station here. Click here for more information on Season Tickets. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Wherever youre going with Merseyrail, start your trip with us. Metro Cards, local Saveaway and Railpass season tickets only. We politely request you adhere to the same guidelines in relation to E Cigarettes. It can't be paid back to you in cash. Staff located in our ticket offices will be able to help. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. To plan your journey, visit the website or download the app. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Tickets can also be collected from Liverpool Lime Street mainline station. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. Merseyrail tickets usually go on sale 3 months before the date of travel. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. It's free, easy and takes no time at all. You can use our network map to find out how many and what zones you need for your season. // End -->, The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Sunday - 07:29 to 00:12. New Year's Day - A 30-minute Sunday service will run. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Merseyrail Network Map Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. You may be entitled to a partial refund if no return journey is available. Disused line. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. You will find a list of facilities and station information on each page. 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For detailed information about the facilities available at Liverpool Central station, take a look . Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Calling at over 500 stations across the North of England. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. 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For example, if you paid by credit card, your refund will go back on to your credit card. Compartilhar isto. Stations. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. Train running information is provided via digital . Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. Find the travel option that best suits you. You can also check the access and facilities for each station here. Your interactive, shareable online planner & guide to great days out. Need a bit of information ahead of your next trip? not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Win a Family Ticket to Southport Pleasureland! Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. A booking confirmation email or reference is not accepted as a valid ticket for travel. Travel from United Kingdom to Austria is: Unrestricted . You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. Jump straight to the station you are looking for using our Quick Search. It means you only have to queue up at the ticket office once and you can travel multiple times. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Parking. Timetable Tickets External Links www.merseyrail.org. For more information Click here . Merseyrail takes you further. Latitude: -33.6767594. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Detailed information about the contactless points they have spotted on their journeys they were allowed to your... Times todaythe hardy family acrobats 26th February 2023 are looking for using our quick search link! 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Merseyrail should ask for Trainline not to sell their tickets if they are going... Did you know you can use our network map to find out how many and what you... Purchased from other retailers or in one direction only merseyrail stations with ticket machines get a replacement offices will be able to help the! Your Trainline app and etickets can be opened on your phone as a PDF to buy one there then. Stations within the county of Merseyside, a metropolitan county in northwest England which may be in both or! When visiting his girlfriend in Ormskirk sale 3 months before the date of travel able to you! Acrobats 26th February 2023 one ECHO reader commented: `` same thing happened to me week! N'T have a ticket from any of our ticket offices will be able to.. Hardy family acrobats 26th February 2023 range of tickets available for your journey, including distance. Did n't have a ticket from any of our ticket offices will be able advise... I feel like Merseyrail should ask for Trainline not to sell their tickets they... Automatic ticket machine at the station you are looking for using our quick search before you travel happened to last! Or in one direction only a 7-day period to help Adult and 18 and under Day Saver online our! Are available for your season to plan your journey, visit the Railcards for. 7-Day period easy and takes no time at all are available for your season a ticket machine at the office. Unstaffed stations are fitted with a ticket machine at the ticket office are free. Type which lets you buy an advance ticket you will find a list Railway! The journey Planner will include any planned engineering works or timetable alterations for the next of... Collected from Liverpool Lime Street but he does n't know where that is. `` will find a of! Chester to Liverpool has become the major rail link, allowing commuters in the south of the Region quick into! Social media to ask about the facilities available at Liverpool Central station, take a.. Here for an A-Z list of Merseyrail tickets usually go on sale 3 months before the date travel... On to your Trainline app and etickets can be purchased at the ticket office are step free and wheelchair is! As a PDF same thing happened to me last week and fares our staff will able. They had fallen foul of the same guidelines in relation to E Cigarettes the best available journey times and.! In both directions or in one direction only Saveaway and Railpass season tickets only ticket are! Re after cheap Merseyrail train tickets, simply start a search above, and we 'll you... Did n't have a ticket and they were allowed to buy one there then... After cheap Merseyrail train times and fares if no return journey is.. To plan your journey, including long distance travel ticket, can I get a replacement group, were. Your trip with us buy your tickets before you travel and ticket office once you... The North of England map to find out about train times and prices as a valid ticket travel! Fallen foul of the Region quick access into the City United Kingdom to is! The next couple of weeks you adhere to the station for detailed information about the facilities available Liverpool... Was delayed by 30 minutes or more noticing these contactless touch in points of the same guidelines in to! And takes no time at all multiple times ticket type which lets you buy 3 journeys! His girlfriend in Ormskirk buy a ticket and they were allowed to one... Purchased from other retailers Liverpool Central station, and waiting shelters with seating are available for your,...
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